1.6 Create Refund Adjustment

Reference: Write Off Uncollectible Receivables Process Model - Page 1 for the business process diagram associated with this activity.

Group:

•	Refund A/P Request

•	Pre-Processing for Write Off Monitor

Actor/Role: CC&B

Description: CC&B creates a single refund adjustment to bring the customer's payoff balance to 0.

Process Names

•	WPM - The write-off monitor analyzes all accounts with finalized, unpaid service agreements.

Entities to Configure

•	Write Off Control

•	Adjustment Type

Available Algorithms

•	CI_WO_AP_ADJ (WO A/P ADJ) - The system will evaluate whether or not the total SA balances within a debt class qualify for an A/P adjustment, a transfer all unpaid balances is made to one of the service agreements and then cut the check from it.